Contact Us

This page explains how to contact Betting Not On Gamstop, what we can help with, and what we can't. We are an independent publisher of research-based guides to betting sites not on GamStop. We are not a bookmaker, so we can't see, change or unlock any betting account.

Please read the section on account and payout problems before writing. In most cases the quickest route is the bookmaker's own support team or a regulator, not us.

What we can help with

We are happy to hear from readers about:

• Factual corrections – a bonus, payment method or term on one of our pages that looks out of date or wrong.
• Questions about our reviews – how we reached a view, or what an editorial rating means.
• Suggestions – a topic you'd like explained, such as wagering requirements, withdrawal checks or odds formats.
• Feedback on your own experience – we read it, but we can't verify individual disputes or act as a judge between you and an operator.
• Business and partnership enquiries – we may earn commission from some operators we list. Commercial relationships do not decide our rankings.

What we can't do

We don't hold your money, and we can't speak to a bookmaker on your behalf. We can't:

• release a withdrawal or speed up identity checks;
• reopen a closed account or reverse a bonus decision;
• guarantee that any site will pay out or that an offer will suit you;
• give legal, financial or medical advice.

Problems with a bookmaker account or payout

If you have a dispute with an operator, work through these steps first:

1. Gather your account details, transaction dates, amounts and screenshots of the relevant terms.
2. Contact the bookmaker's customer support in writing, so you have a record of what was said.
3. Use the operator's formal complaints procedure if the first reply doesn't resolve it. Check the site's terms for the stated timeframes.
4. Ask what verification or source-of-funds documents are outstanding. Delays often come from these checks.
5. If the operator holds an overseas licence, look at that licensing body's complaint route. Be aware that UK consumer protections and the UK Gambling Commission's dispute services generally do not cover operators it doesn't license.

Our Terms and Conditions explain how we handle information on this site. Our About Us page sets out who we are and how we work.

Writing to us: what to include

A clear message helps us reply faster. Please include:

• the page address or title you are writing about;
• what you think is wrong, and where you found the correct information;
• the date you saw it, as offers and terms change often;
• no passwords, full card numbers or ID documents. We never need them.

Use the contact details or form shown on the site. We don't publish any other email address, phone number or social account as an official route, so be wary of anyone claiming to represent Betting Not On Gamstop elsewhere.

How we handle corrections

Offers, payment options and terms can change without notice. The bonuses shown on our pages are bookmaker advertising and may differ from what you see at sign-up, including in the currency or amount. We check facts against operator sources and update the page date when we make a change. Always read the current terms before you deposit, particularly wagering requirements, minimum qualifying odds, maximum bet limits, expiry dates and cashout caps.

If you report an error, we will review it and correct it where we can confirm it. We may not be able to reply to every message individually.

If gambling is causing you harm

We aren't a support service. If betting is affecting your finances, relationships or mood, free, confidential help is available:

• GamCare – National Gambling Helpline on 0808 8020 133, with live chat on the GamCare website.
• BeGambleAware – information and advice for players and families.
• GAMSTOP – free self-exclusion across UK-licensed operators. Sites not on GamStop sit outside it, so consider carefully if you have excluded yourself for a reason.

Our Responsible Gambling guide covers deposit and loss limits, self-exclusion and blocking software. Gambling is for adults aged 18 and over only, and it should never be treated as a source of income or a fix for money worries.

Looking for our reviews instead?

If you came here to compare sites, our guide to non GamStop casinos in the UK is a good place to start.